Last updated: May 23 2025
1. Definitions
Unless otherwise defined, capitalized terms in this Privacy Policy shall have the same meanings as those defined in our Terms and Conditions of Use.
2. Information We Collect
When you browse or purchase from our website, or create an account, we may collect the following information:
- Full name
- Business name
- Shipping and billing addresses
- Email address
- Phone number
- Social media profile info (if using third-party login)
- Comments, feedback, reviews, or uploads
- IP address and approximate location
- Device and browser type, session info, and visit behavior
- Analytics data (via third-party tools like Google Analytics)
- Any additional data you provide during inquiries, account setup, or checkout
3. Payment Information
We use third-party payment processors (e.g., Stripe, PayPal) to securely handle financial transactions. We do not store your full credit card information on our servers. These providers may collect your name, payment details, and card expiry dates. Their respective privacy policies also apply to your data.
4. Information Provided About Others
If you provide us with another person’s personal data (e.g., a shipping recipient), you confirm you have their permission to do so, and that you authorize us to use that information as outlined in this policy.
5. How We Use Your Information
Your information may be used to:
- Process and ship your orders
- Support payments and refunds via third-party processors
- Communicate with you regarding orders, accounts, and inquiries
- Provide promotional offers or updates (with opt-out options)
- Deliver customer support
- Improve the Website’s performance and security
- Comply with legal obligations or resolve disputes
- Enforce our Terms and Conditions or defend legal rights
6. Sharing Your Information
We may share your personal and business information with:
- Our employees and customer service teams
- Hosting and software providers
- Independent contractors or subcontractors
- Partners, advertisers, and fulfillment vendors
- Legal successors (e.g., in a business acquisition or restructuring)
These parties may be located in Canada or abroad, meaning your information may be subject to foreign data laws.
7. Legal Disclosures
We may disclose your information if required to do so by law, court order, subpoena, or regulatory request. If legally permissible, we will attempt to notify you before such disclosure.
8. Limitation of Liability
While we implement reasonable security measures, you acknowledge and agree that we cannot guarantee absolute security. To the fullest extent permitted by law, MBS and its affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any loss, breach, or theft of your personal information unless caused by gross negligence.
9. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. You may request deletion of your data by contacting us (see Section 11).
10. Use of Cookies
We may use cookies or similar technologies to enhance your browsing experience, analyze traffic, or remember your preferences. You may disable cookies in your browser settings, but doing so may impact certain functionality of the website.
11. Contacting Us
If you believe we’ve breached this policy or wish to access, amend, or delete your personal data, please contact our Privacy Officer:
Email: info@mixedbagsolutions.com